Terms of service

  1. Introduction: These terms and conditions apply to the customer who avails any of the services offered by making a payment. Kindly read these terms and conditions carefully. By authorizing a payment to through the online payment service ("the service"), it would be treated as a deemed acceptance to these terms and conditions. Hydr8 reserves all the rights to amend these terms and conditions at any time without giving prior notice. It is the responsibility of the Customer to have read the terms and conditions before using the Service.
  2. Refunds:
    • Upon receipt of a valid cancellation request, as mentioned, we will initiate a refund of the customer's advance payment. The advance amount may be refunded through IBFT or by reversing the processed transaction.
    • Typically, all refunds are processed within 14 (fourteen) working days from the date immediate refund is initiated at our end.
    • Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account/ accountholder’s bank account due to any reasons cited by the Payment Gateway or Cardholder's issuing bank.
    • You will be provided with a refund reference number for further communication with your bank.
    • No refunds/cancellation requests shall be entertained in case of payment against bills / Services received.
    • Under no circumstances, cash will be refunded against any cancellation.